Privacy Policy

Scott Screening & Lab Solutions ("we", "us", or "our") is a professional mobile phlebotomy and specimen collection service operating in Jamaica. We are committed to protecting the privacy and confidentiality of all personal and health information entrusted to us by our patients, facility partners, healthcare providers, and laboratory partners.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services or interact with our website and patient portals. Our practices are designed to comply with applicable Jamaican data protection regulations and international healthcare privacy standards.

Personal Information: Name, date of birth, sex, address, parish, phone number, email address, and emergency contact details.

Health Information: Lab order details, requested tests, specimen collection records, appointment history, and laboratory results that are transmitted to and from our partner laboratories and healthcare providers.

Facility & Business Information: Facility names, administrator contacts, billing details, resident rosters, contract terms, and service records for our facility partners.

Technical Information: IP address, browser type, device information, and usage data collected automatically when you visit our website.

We use your information to: schedule and perform specimen collection services; communicate with you about appointments and results; coordinate with ordering providers, facilities, and partner laboratories; process billing and payments; maintain quality and compliance records; fulfill legal and regulatory obligations; and improve our services.

We do not sell your personal or health information to any third party. Information is shared only as described in this policy or with your explicit consent.

We may share your information with: Healthcare providers who order tests on your behalf; Partner laboratories that perform testing on collected specimens; Facility staff at nursing homes or care facilities where you reside, for coordination of care; Billing processors and payment providers; and Regulatory authorities when required by law.

All third parties who receive your information are bound by confidentiality obligations. We share only the minimum information necessary for the intended purpose.

We implement industry-standard technical, administrative, and physical safeguards to protect your information. This includes encrypted data transmission, role-based access controls, audit logging, and secure storage practices. Access to personal and health information is restricted to authorized personnel who require it to perform their duties.

Our systems maintain detailed audit trails of who accessed which records and when, supporting both security investigations and compliance audits.

We retain personal and health information for the period necessary to fulfill the purposes outlined in this policy and to comply with legal, regulatory, and healthcare record-keeping requirements. Specimen collection records and laboratory results are retained according to our documented data retention schedule.

When information is no longer needed, it is securely deleted or anonymized in accordance with our data retention and disposal policies.

You have the right to: Access the personal information we hold about you; Request correction of inaccurate or incomplete information; Request deletion of your information, subject to legal retention requirements; Request data portability of your information in a structured format; and Object to or restrict certain processing of your information.

To exercise any of these rights, please submit a Data Subject Request through our Contact page. We will verify your identity before disclosing or modifying any personal information.

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Our services may be provided to minors through their parents, legal guardians, or facility caregivers. We do not knowingly collect personal information directly from minors. All information for patients under 18 is provided and authorized by a parent, guardian, or responsible adult.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: scottscreeninglabsolutions@gmail.com
• Phone: 876-349-3512 (Jamaica) / 661-483-0545 (U.S.)
• Service Area: All parishes of Jamaica