Cancellation Policy

We understand that circumstances change. If you need to cancel or reschedule an appointment, please notify us as early as possible so we can adjust our collection route and offer the time slot to another patient.

More than 24 hours before appointment: No cancellation fee. You may reschedule at no additional cost.

Within 24 hours of appointment: A cancellation fee of 5% of the selected service fee may apply. This covers the collector's time and travel already allocated to your visit.

To submit a cancellation request, please use our cancellation form or contact us directly by phone or email.

A "no-show" occurs when a patient or facility is unavailable at the scheduled appointment time and location, and no prior cancellation notice was given. No-shows may incur a 5% fee of the selected service fee to cover the collector's travel and time.

Repeated no-shows by a facility may result in a review of the service contract and potential suspension of recurring collection services.

We reserve the right to cancel or reschedule an appointment due to: adverse weather or road conditions that make travel unsafe; collector illness or emergency; equipment failure; or circumstances beyond our reasonable control.

In such cases, no fee will be charged, and we will make every effort to reschedule your appointment at the earliest convenient time. We will notify you of the cancellation as promptly as possible.

If payment was collected at the time of booking and the appointment is cancelled more than 24 hours in advance, a full refund will be issued. Refunds for cancellations within 24 hours will be the service fee less the 5% cancellation fee.

Refunds are processed using the original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.

If a collection cannot be completed due to medical reasons (e.g., unable to draw blood after reasonable attempts), no service fee will be charged, and any pre-payment will be refunded in full.

Appointments can be rescheduled at no charge if requested more than 24 hours before the original appointment time. Rescheduling within 24 hours may be treated as a cancellation and subject to the 5% fee, at our discretion.

To reschedule, please contact us with your booking reference and preferred new date and time. We will confirm the new appointment based on collector availability.

Facility service contracts may include specific cancellation and termination terms. Please refer to your signed contract for notice periods, early termination fees, and other provisions specific to your agreement.

In the absence of specific contract terms, either party may terminate recurring collection services with 30 days written notice.

Facilities with recurring collection schedules may request a temporary suspension (e.g., for holidays, facility maintenance) with at least 7 days notice at no charge. Suspensions requested with less than 7 days notice may incur a 5% fee for the affected visit(s).

If you have questions about our cancellation policy or need to cancel or reschedule an appointment, please contact us:

• Email: scottscreeninglabsolutions@gmail.com
• Phone: 876-349-3512 (Jamaica) / 661-483-0545 (U.S.)
• Cancellation Form: Submit a cancellation request